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We go to great lengths in trying to adhere to the highest client satisfaction standards in the industry. At EGAO, we believe that the key to that goal is a two-fold approach : fostering a communication channel that allows a frequent, candid and constructive interaction with the client; and partnering with our clients in acting creatively, to achieve a better experience on the basis of the feedback we receive. Some of the practices that we utilize to achieve those goals are the following:
1) Frequent meetings with our clients not only at their headquarters, but also at their operational sites to ensure that a close communication is maintained. To contain our cost structure, we usually schedule our feedback sessions along with work meeting sessions.
2) Periodical conference calls to address client’s comments on their feedback, regarding specific projects and to follow up on any actions implemented in response to prior feedback.
3) Client satisfaction surveys, resulting in client discussions to devise action plans and follow up discussions, to ensure concerns are addressed adequately.
4) Client relationship partner appointment. Every client of EGAO is appointed a client relationship partner, whose primary role is to be the designated point of contact for clients. Each client relationship partner ensures that a proper coordination of all aspects of client service exists, including discharge and staffing or work, budgeting, compliance of billing practices and commitments specified in the terms of engagement and client satisfaction.
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